There may have been an error on your order, a mis-spelt character name or complications with payment.
If you have been unavailable to receive your order, we may call you to ask you to collectyour order in game, if remote delivery is not available.
For largers orders, we must confirm your identity and legitimate possesion of the card orPaypal account you are using to pay.
This serves to decrease fraud and deter scammers, something which benefits all our customers and MMORPG players.
If you are worried about an order or have not managed to resolve an issue via e-mail,we may call you to assure you and help resolve any problems you are having
Or maybe You had some bad records in the history on our website, So please give us some infor that can confirm your indentity Please do this within 7days , otherwise ,your order will be canceled,you can print a copy the request for your order by clicking here

How do I check on the status of my order?
If you would like to check on the status of your order, simply log onto our live chat and one of our customer service representatives will assist you straight away, in real time.

Why does my order require voice verification and/or fax verification?
We like to take all possible steps to protect our clients' details as well as the integrity of? Gold4rs. By speaking with our client's on the phone, we not only make the transaction fast, easy and safe, but it also gives us a chance to strengthen our connection to our clients and answer any questions you might have.

I am using SWG trial version; can I purchase credits from Withgames?
Yes. However, the trial version can only hold a maximum of 50,000 credits at one time, so if you have ordered more than this, you CANNOT receive it until you have installed the full version of the game. If you have purchased SWG credits with the trial version, your order will be reserved and held ready for delivery until you are ready to accept it. You may return to our live chat at your convenience to arrange the delivery.

IHow is delivery accomplished?
After you complete the order process and have sent payment, the order appears in our delivery queue in the order in which it was received. Our delivery team will then log into the appropriate game and contact the character specified on the order form. If our delivery team is unable to make contact, an e-mail will be sent to the contact address provided. You may reply to this e-mail or log onto our live chat to verify the status of your delivery.

How long does delivery take?
Most of the orders will be delivered in 45 minutes. deliveries can occasionally take up to 90 minutes or longer however depending on order volumes and game server traffic.? Some orders may require extra verification which might cause a delay. If we need extra information from you, we might make a phone call to you . For payments other than Paypal / Credit cards, we will only process your orders when payment clears.

I have been waiting in game for a really long time. How do I confirm my order?
If you have placed an order and have been waiting in game for more than 45 minutes,and still no one contact you . first check your contact email to see if we have tried to locate you. If no email is in your inbox, feel free to log onto our live chat window and speak with one of our customer service representatives to confirm everything is alright with your order.

If I buy an item, how do I receive it?
Item sales are handled exactly like currency sales. We will log into the appropriate game and trade the purchased item inside the game to your character.

What is a pending e-check, and why do I need to wait for it to clear?
A pending e-check is a type of payment option available with Paypal. A pending e-check is just like writing a normal check, except electronically. Just like normal checks, pending e-checks take a few days to clear while Paypal verifies the funds are present within the senders account. Once the check has cleared, the money is transferred to Gold4rs' account and then delivery can take place immediately thereafter.

How do I avoid sending an e-check?
An e-check results when a payment is sent from an unverified account without sufficient balance in the Paypal account to cover the cost of the order. Paypal must contact the bank and verify that the funds are present, thus the cause of the 3 to 4 day delay. To avoid sending an e-check, first complete the verification process for your account, and then make sure the funds are present in Paypal before you place an order. To confirm your payment type, just before placing the order you will see a blue hyperlink that reads: "choose more funding options". By clicking this link you may determine which option is currently selected for your payment, and what payment options your account supports.

I've sent an e-check, but I did not mean to. How do I cancel it?
If you have mistakenly sent a pending e-check, you may log onto our live chat to request a refund. If you wish to receive an instant delivery, you may place the order with a valid credit card. Our live chat representatives can guide you through this process and will answer any questions you might have.

What is PayPal and how does it work?
Paypal is an online payment system that facilitates the transfer of money from one bank account to another. After signing up for an account at www.paypal.com and proceeding through their easy verification process, you may send money to your Paypal account from your bank account and begin to use to make purchases online from websites such as amazon.com, eBay and of course our website. Paypal is one of the most widely accepted electronic payment services used today to reliably, instantly and safely move money between accounts worldwide.

How do I open an account in Paypal?
To open an account in Paypal, simply visit www.paypal.com. From there you can click on the 'sign up' button and follow the registration process. Paypal has a user friendly system to help new users create their accounts.

How do I verify my Paypal account?
The Paypal verification system is quite simple and easy. Once you have created your Paypal account, you have the option to acquire verified status by completing a process through your bank. After logging into your Paypal account, click the option that says verify my account, and Paypal will give instructions on what to do next. Paypal will make two small deposits into the bank account attached to your Paypal account and they will request that you verify exactly the amounts that they have deposited. After checking your bank records, simply enter the deposit amounts into the Paypal query page and your account will then attain verified status.

What is a transaction ID? Where do I find it?
A transaction ID is term used to describe Paypal payments. Every time money is sent or received through Paypal, the transaction is assigned its own individual transaction ID. Transaction IDs are typically 16 digits long and contain both numbers and letters. If you have a Paypal account, you may log in and review the transaction ID under recent transactions. If you used a credit card, a confirmation email will be sent to the e-mail address you provided while making the purchase.

IHow is delivery accomplished?
After you complete the order process and have sent payment, the order appears in our delivery queue in the order in which it was received. Our delivery team will then log into the appropriate game and contact the character specified on the order form. If our delivery team is unable to make contact, an e-mail will be sent to the contact address provided. You may reply to this e-mail or log onto our live chat to verify the status of your delivery.

How long does delivery take?
Most of the orders will be delivered in 45 minutes. deliveries can occasionally take up to 90 minutes or longer however depending on order volumes and game server traffic.? Some orders may require extra verification which might cause a delay. If we need extra information from you, we might make a phone call to you . For payments other than Paypal / Credit cards, we will only process your orders when payment clears.

I have been waiting in game for a really long time. How do I confirm my order?
If you have placed an order and have been waiting in game for more than 45 minutes,and still no one contact you . first check your contact email to see if we have tried to locate you. If no email is in your inbox, feel free to log onto our live chat window and speak with one of our customer service representatives to confirm everything is alright with your order.

If I buy an item, how do I receive it?
Item sales are handled exactly like currency sales. We will log into the appropriate game and trade the purchased item inside the game to your character.

How do I send a payment with Western Union?
Step 1:
Go to our live help and ask for all the information that you need to send a western union payment .

Step 2:
Go to your nearest participating Western Union Agent Location. (Check the Western Union website for the location nearest you)

Step 3:
Request and fill out the Blue Form. Once you have obtained the Blue Form from the Western Union Agent, you must fill out the appropriate information that our operator gave to you . Please ensure you include your full name, address, and phone number on the Western Union form when you visit your Western Union Agent.

Step 4:
Come to Live Help with your Money Transfer Control Number (MTCN). Once you have made the payment, the Western Union Agent will issue you a unique transaction identification number known as Money Transfer Control Number (MTCN). This is your confirmation of payment which you will need to quote when coming to Live Help.

We are a group of dedicated players who have come together to provide services for the community so that you, our fellow players, will be able to enjoy your play time to the fullest.

Since our inception, we have experienced a long way to becoming one of the largest group of players in the industry. Our dedicated support team has consistently displayed professionalism while not losing the personal touch when assisting each of our customers with their distinctive needs. In the process, we have cultivated many long-term relationships with our valued customers. For that matter, we are grateful to have customers like you to be here every step of of our growth.

We work hard with our suppliers to offer the lowest prices we can. We keep our prices as competitive as we can afford. If you find a lower price somewhere please e-mail us and we will try our hardest to match it.

Our promise to you is that we will keep making progress every day to be the best one-stop shop for all your gaming needs.